Telephone customer service with positive ROI?
Make the most of your online store with ArenimTel’s cloud-based, freely scalable call center.
✓ Integration without limits (CRM, API, BI) | ✓ Real-time reports
✓ Self-service customer portal | ✓ 24/7 operation, guaranteed SLA
✓ Excellent sound quality | ✓ Sound recording (100% GDPR) | ✓ Scalable
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Telephone customer service with positive ROI?
Make the most of your online store with ArenimTel’s cloud-based, freely scalable call center.
✓ Integration without limits (CRM, API, BI)
✓ Real-time reports
✓ Self-service customer portal
✓ 24/7 operation, guaranteed SLA
✓ Excellent sound quality
✓ Sound recording (100% GDPR)
✓ Scalable
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
ArenimTel supports your online store from the first steps
Both small online shops and the biggest e-tailers are satisfied with it
Recommended for all e-tailers
Guide your callers efficiently with intelligent IVR
Manage your incoming calls with a customer-focused IVR menu
You will have a faster and more efficient customer service, so your online store can increase customer satisfaction, miss fewer calls and generate more revenue.
Recommended for start-up web shops
Web screen sharing for remote assistance
You no longer have to blindly navigate your customers lost on the interface
The number of cart abandonments is reduced, the customer will have a sense of achievement and become a regular customer.
From now on, your staff can make better use of their working hours.
Recommended for high traffic online stores
24-hour customer service with an automated call center
Automate your workflow. WOW experience day and night.
With our solution, you can improve your customer service efficiency by 30-50%, make staff shortages more manageable, and serve your customers 24 hours a day.
Focus 100% on the objectives of your online store
ArenimTel is an innovative, powerful solution for small web shops and high-traffic e-tailers alike
comfort
efficiency
succes
WOW effect
A system for e-tailers with the latest call center features
The key to transparent and efficient customer service
AArenimTel software is a cloud-based call center software, a virtual call center based on VoIP technology. By using it,
- your online shop’s telephone customer service will work reliably and efficiently, and
- its processes will be transparent and accurately measurable.
- The number of missed calls and cart abandonments will be reduced,
- you’ll know the number of productive working hours of your web shop’s customer service staff,
- the added value of customer service to your revenues will become visible.
Using ArenimTel call center software as an e-tailer, you can always provide your customers with high quality service when handling calls, thereby increasing customer satisfaction and strengthening your brand.
None of the above require a huge investment: the service operates on a monthly fee-based system (SaaS). The solution adapts to the daily needs of e-tailers: thanks to its modular design and its flexibility to adapt to individual development needs, it easily follows the constantly changing business needs and processes of your online store. Your business decisions are supported by real-time reports and Big Data (BI) connection.
Want to try how ArenimTel works in your online store?
We offer a 14-day trial – register your online store now!
AImplementing the ArenimTel virtual PBX
is a breeze even with limited resources
Implementing the ArenimTel virtual telephone exchange is a breeze even with limited resources.
Our benchmark is your success. With the ArenimTel virtual telephone exchange solution, we provide a wide range of services for your online store. Don’t you believe it? Check out our customers’ reviews and experiences! Without exception, they have been working with ArenimTel call center software for several years.
✓ Free expert advice to design a solution that fits your online store operations
✓ Transparent communication, easy-to-plan processes
✓ Introduction with full technical support
✓ Seamless transition without data loss, up to 24/7 customer support
✓ Complex call center data integration, real-time, simple reporting
✓ Big Data connection for internal e-commerce reports (BI)
✓ Maximum data security and GDPR compliance for your web shop
✓ Maximum data security and GDPR compliance for your webshop
✓ Stable professional background for more than 15 years
The result: seamless customer service even during the Black Friday and Christmas shopping season.
No more worries about your telephone exchange
We provide a stable solution to run your call center in just 15 days
Reliable
operation
guaranteed SLA
Up to
customer support*
Scalable
solution
premium features
Legislation
compliance
GDPR
ArenimTel’s most popular features for online shops
They make your customer service work easier and more efficient
Click-to-call
integration
A single click to start a call. It’s that easy with ArenimTel.
Learn moreDashboard
Real-time statistics
See you call center’s performance in real time, on your office screens.
Learn moreIntegration with CRM and
ERP systems (API)
Increase your customer service’s quality using back-end integration between ArenimTel and your company’s CRM system.
Learn moreManage
missed calls
We help you keep track of your missed calls.
Learn moreMeasure customer
satisfaction
Get feedback from your customers and measure their level of satisfaction with your services.
Learn moreScreen-pop
feature
See customer details for incoming calls before you answer.
Learn moreSoftphone
Software client
Make calls on your PC.
Learn moreGood quality telephone customer service is essential
Our colleagues will help you implement the call management system that best serves your business!
Why would you wait? Contact our experts!
Please enter your details for a free consultation.
.
I have worked in the information and communications sector for more than 15 years. I believe that quality customer service is essential to the life of any company regardless of industry.
I have helped hundreds of companies achieve this objective.
Zsolt Kettler
Call Center Consultant
Call Center for webshops – Frequently Asked Questions
How can the customer service of an online store increase customer satisfaction?
To ensure that your customers are fully satisfied with your online store, you need to pay attention to the quality of your telephone service. With ArenimTel's cloud-based call center integration, you'll have a clear view of all issues (missed calls, uptime, etc.). You can optimize your processes and resource management based on data. Increase your efficiency to the top with outstanding voice quality.
Why is it worth using a call center solution for e-tailers?
Call center software is a solution that can be closely integrated with CDP systems, making customer service operations transparent. It makes the team's efficiency measurable, and shows its added value in terms of revenue growth. It allows flexible switching between office/home working environments. The system is scalable both in terms of knowledge and number of users (staff).
What are the benefits of using a call center software for an online store?
The main benefits of a call center software for your online store are increased efficiency and clarity: process measurability and real-time data. You will know on what issues you are being called, how many missed calls you have, or how many productive working hours your operators have. You can optimize your processes, improve transaction rates and increase customer satisfaction with our call center software.
Can the ArenimTel solution guarantee data security for e-tailers?
The ArenimTel Call Center software solution complies with all relevant legal requirements, regardless of the industry, which means that your online store can use it with 100% security. ArenimTel meets consumer protection requirements and guarantees full GDPR compliance. We store your data exclusively in the EU and guarantee the service legally and financially.
We are a small but ambitious webshop. Can we afford the service?
Compared to other similar solutions on the market, the main advantage of ArenimTel Call Center software is that it is indeed 100% modular. This means that even a start-up web store can use the service: at the beginning, only the most necessary features for 1-2 customer service agents. And as the online store grows, more and more features can be activated, and the number of users can be expanded at any time.
We are a high-traffic e-tailer company with thousands of phone calls every day. Can ArenimTel handle this volume?
The ArenimTel virtual call center can efficiently handle several thousands of calls a day. It can be used to greatly improve customer experience, first call resolution rate and SLA, which are the key indicators of any customer service. It can be quickly integrated with your existing systems without data loss. Do not wait: work transparently, optimize with data.
We would like to keep the current phone numbers of our online shop. Can we still use the ArenimTel solution?
ArenimTel is an independent virtual telephone exchange solution. One of the biggest advantages of our cloud-based call center system is that you can use it while keeping your existing phone numbers and you do not have to change your phone service provider! ArenimTel is integrated with all major telephone service providers (Antenna Hungária, Invitech, Mikroháló, T, Vodafone, Yettel). Contact our web shop experts.
Can the terms and conditions be amended if there is a change in the operation of our online shop?
The actual subscription fee of the ArenimTel solution flexibly follows the changes. The price of the service depends on the current needs of your web shop, the features used and the number of staff using the software. Your costs can always be kept at an optimal level regardless of the season, holidays or fluctuating sales trends. Our experts are here to help, contact them.
