Modern cloud-based corporate communications center

Set roles and privileges for your employees based on your organizational hierarchy in ArenimTel.

Support agents’ after-call work with automatic rules.

Connect your own IT solutions or software with your telephone system using ArenimTel’s APIs.

Return missed calls automatically and don’t miss out on potential customers.

Choose from multiple routing logics to make sure things always work the way they’re supposed to work.

Conference calls made simple. Also works with international dial-in numbers.

Increase the quality of your customer service with a server-side integration between ArenimTel and your enterprise CRM system.

See you call center’s performance in real time, on your office screens.

GDPR compliant telephone systems, call center and contact center features

Allow multiple customer service agents to share the same workstation.

Increase your customer service’s quality using back-end integration between ArenimTel and your company’s CRM system.

Make calls more efficiently using IP telephones.

Build a voice menu that best suits your business operations and support your customers efficiently.

Manage your customer service efficiently using ArenimTel’s functions for team leaders and managers.

Schedule your team members’ availability during on-call shifts.

A service with no outage or downtime? This is exactly what you get. ArenimTel is failsafe.

Working from a remote location

Make calls on your PC.

Analyze your call center’s performance and fine-tune your operations based on performance statistics.

Provide call scripts to your call center agents to increase efficiency.

Modify your greeting message in real time.

Talk to agents in ongoing calls to help them give answers to customers.