ArenimTel’s system allows you to create a central company phonebook that employees can access through their handsets and the web portal.
The company phonebook can be set up and managed by your administrator. New entries can be added manually or en masse, using the import function. Entries in the phonebook can be accessed by all extensions within your company.
Entries in the company phonebook can be exported to CSV or XLS format or deleted by users with appropriate privileges through the web portal.
In addition to the company phonebook available to all your employees (extensions), ArenimTel’s system also provides the option to use private phonebooks. Contacts saved to an extension’s private phonebook are available only to users of that extension and do not show up in the central company phonebook.
Entries in the company phonebook can be managed and edited through the web portal.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.