Using ArenimTel’s PC application, agents can set the result code (a.k.a. status or termination code) for each call on their computer computer following the call.
The result codes available to the call center agent are pre-defined by the call center team leader and can also be modified later.
The result codes are stored next to individual calls in ArenimTel’s cloud PBX system, which can be searched and exported later.
In case of integration with external systems, the collected result codes can also be automatically forwarded to the CRM / ERP software.
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.