ArenimTel’s WebWithMe screen sharing allows your customer service agents to see exactly what your customer is seeing and doing on your website, and where they got stuck in the checkout process or (thin client) web app – including mouse movement and clicks. The screen sharing function helps customer service agents navigate customers through the phone and resolve issues quickly and efficiently – no more “navigating blindly”.
Benefits of Screen Sharing:
- less time spent on navigating, faster faster resolving of issues, increased customer satisfaction
- more efficient use of agents’ time, decreased customer service costs
- higher conversion rates, increased revenue
- integration with a single line of code (web plugin)
- no installation on customer’s PC required
- device and browser independent solution (available on PCs, tablets and smartphones)
- fully secure
Typical Use Cases for Screen Sharing
- online stores
- online customer service / self-service portals
- online support for enterprise applications (e.g. browser-based ERP and CRM systems)
Good to know!
Can be integrated with any website
The WebWithMe screen sharing solution can be integrated with any website, it isn’t limited to users of the ArenimTel Call Center software.
ArenimTel is a cloud-based, scalable and cost-efficient software solution for call centers and customer service departments that is flexible, customizable, offers over 100 functions and is easily tailored to your company’s needs. To learn more about the features, click here.