ArenimTel’s WebWithMe screen sharing allows your customer service agents to see exactly what your customer is seeing and doing on your website, and where they got stuck in the checkout process or (thin client) web app – including mouse movement and clicks. The screen sharing function helps customer service agents navigate customers through the phone and resolve issues quickly and efficiently – no more “navigating blindly”.
Benefits of Screen Sharing:
- less time spent on navigating, faster faster resolving of issues, increased customer satisfaction
- more efficient use of agents’ time, decreased customer service costs
- higher conversion rates, increased revenue
- integration with a single line of code (web plugin)
- no installation on customer’s PC required
- device and browser independent solution (available on PCs, tablets and smartphones)
- fully secure
Typical Use Cases for Screen Sharing
- online stores
- online customer service / self-service portals
- online support for enterprise applications (e.g. browser-based ERP and CRM systems)
"The most important benefit since the introduction of ArenimTel is that there are NO dropped calls. All incoming calls are handled, whoever wants to order from us will order from us! We have been using the system since 2016, I highly recommend it to all prospective users! "
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
Can be integrated with any website
The WebWithMe screen sharing solution can be integrated with any website, it isn’t limited to users of the ArenimTel Call Center software.
ArenimTel is a cloud-based, scalable and cost-efficient software solution for call centers and customer service departments that is flexible, customizable, offers over 100 functions and is easily tailored to your company’s needs. To learn more about the features, click here.