In ArenimTel’s system, the word “agent” refers to end users who take or make large numbers of calls dedicated to a certain business area or department (e.g. complaints, orders, technical support, etc.).
ArenimTel provides specialized “agent extensions” to call center agents. These extensions provide an enhanced set of features and statistics compared to traditional extensions, allowing for increased efficiency for a higher volume of calls.
Agent extensions allow agents can set their status using status selection buttons (e.g. “ready for calls”, “on break”, etc.), which influence the call center’s call routing strategy and allow for customer service to be organized efficiently (e.g. only agents who are “ready for calls” will receive calls).
Call center extensions – like traditional phone extensions – need to be set up to work with some kind of end-user device (e.g. an IP telephone or Softphone client application needs to be configured). Furthermore, status selection buttons (e.g. “ready for calls”) also need to be programmed.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.