The screen pop feature of ArenimTel’s call center software helps agents save time by automatically identifying callers and retrieving their data.
If CRM integration is available, the screen pop feature can display the following information on the agent’s screen automatically when the call is taken:
- caller details
- related issues / tickets
- create new issue for the caller
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.