Call Result Tracking


Log call outcomes, categorize them by case type and check the success rate.

Call Result Tracking

Using ArenimTel’s PC application, agents can set the result code (a.k.a. status or termination code) for each call on their computer computer following the call.

The result codes available to the call center agent are pre-defined by the call center team leader and can also be modified later.

The result codes are stored next to individual calls in ArenimTel’s cloud PBX system, which can be searched and exported later.

In case of integration with external systems, the collected result codes can also be automatically forwarded to the CRM / ERP software.

ArenimTel - Rólunk mondták - Tresorit

"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."

ArenimTel - Rólunk mondták - Mini CRM

"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."

ArenimTel - Rólunk mondták - Dr. Orto

"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."

ArenimTel - Rólunk mondták - Shoprenter

"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."

ArenimTel - Rólunk mondták - Helit

"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."

ArenimTel - Rólunk mondták - Ingatlan.com

"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."

Good to know!


 

ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.

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