ArenimTell offers a comprehensive Call Center service, one of the most popular features of which is campaign management.
This function enables the fast and efficient building of telephone campaigns, regardless of their purpose. Whether it’s sales calls, debt collection by phone, or just notifying your customers via phone calls, ArenimTel’s Call Center service makes your telephone campaigns perform succesfully and transparently.
The function allows for campaigns of any length, with the option to go fully automated.
Call Center Campaign Management in Practice
Easy setup and management via ArenimTel Customer Portal
The campaign management page allows the campaign manager (e.g. the call center leader) to create the campaign and set its parameters, such as:
- campaign length (e.g. October to November)
- daily schedule (e.g. from 4PM to 8PM)
- redial rules for unsuccessful calls (e.g. when and how many times to reattempt)
- how many seconds should unanswered calls be left to ring before the system terminates them
- how many seconds after a call is answered should the campaing be considered successful
Contact people and their phone numbers targeted by the campaign can be imported easily into the system.
The campaign management page lets you upload a sound file, which the system will play automatically once the call is answered – this is called automated phone campaign management.
In the case of semi-automated campaign management, dialing is done automatically, but the callee is assigned to a human agent. For this option, the dial numbers uploaded via the management page need to be assigned to agents – possibly based on a number of criteria (e.g. language skills). Numbers are dialed by the system automatically for each agent (predictive dialing), ensuring a continuous workflow. The benefit of the solution is that agents do not need to wait idly – the system connects the callee and the caller when the callee answers the call.
Manual campaign management is when the agent can see the campaign’s contact list in the ArenimTel Softphone client and initiates calls manually, whenever they are ready.
ArenimTel’s Call Center Campaign Reports give you continous and even real-time insight on each call and the overall success of the campaign.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know
Not efficient for call centers with less than 100 agents
The duration of your campaign might be impacted by the maximum number of concurrent outbound calls you are able to initiate. This depends on your phone service provider.
Predictive dialing isn’t very efficient for call centers with less than 100 agents.