An important feature of ArenimTel’s cloud-based call center system is continuous monitoring and maintenance. You don’t need to worry about maintenance works, they are always perfomed outside office hours, so as not to disrupt your business. Thus, our servers, software solutions and IP phone handsets are always kept up to date without causing any disturbance or extra costs to our users.
Quality and Reliability
ArenimTel provides a geographically distributed, professionally built solution operated from high-availability data centers:
- dedicated 1000 Mbps network connection
- 220 Gbpd international bandwitdth
- 24-hour monitoring service
- regular daily and weekly backups
- troubleshooting and technical support
- with server farms in Hungary and Germany
To avoid unauthorized access and ensure system security, all communications are encrypted and authenticated. User data can only be accessed by authorized users, we ensure complete confidentiality with regards to data generated.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Cloud-based service – maximum reliability
We guarantee service continuity.
We provide our services only using high-availability professional data centers from multiple active sites of operation. All components of our system are redundant. The central server environment operated by ArenimTel is monitored and equipped with the most up to date security.