ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor.
During calls, scripts help your call center agents carry out conversations with customers in a more controlled manner by displaying pre-written questions and possible answers on the screen.
Benefits of using call center scripts
The use of scripts can benefit your call center in the following scenarios:
- order management (support for cross-selling and upselling)
- error reports and error management
- customer complaints
- quality assurance
- mass outbound sales and/or marketing campaigns
- risk assessment in healthcare
- targeted surveys