Script Management and Customer Surveys


Provide call scripts to your call center agents to increase efficiency.

Script Management and Customer Surveys

ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor.

During calls, scripts help your call center agents carry out conversations with customers in a more controlled manner by displaying pre-written questions and possible answers on the screen.

ArenimTel - Rólunk mondták - Tresorit

"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."

ArenimTel - Rólunk mondták - Mini CRM

"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."

ArenimTel - Rólunk mondták - Dr. Orto

"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."

ArenimTel - Rólunk mondták - Shoprenter

"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."

ArenimTel - Rólunk mondták - Helit

"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."

ArenimTel - Rólunk mondták - Ingatlan.com

"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."

Benefits of using call center scripts


 

The use of scripts can benefit your call center in the following scenarios:
  • order management (support for cross-selling and upselling)
  • error reports and error management
  • customer complaints
  • quality assurance
  • mass outbound sales and/or marketing campaigns
  • risk assessment in healthcare
  • targeted surveys
ArenimTel - Referenciák - KPMG
ArenimTel - Referenciák - Ingatlan.com
ArenimTel - Referenciák - GRoby
ArenimTel - Referenciák - Julius K9
ArenimTel - Referenciák - Affidea
ArenimTel - Referenciák - Synlab
ArenimTel - Referenciák - Revolution
ArenimTel - Referenciák - Mobil-engine
ArenimTel - Referenciák - Microsec
ArenimTel - Referenciák - Magyar Mikrohitelező Zrt.
ArenimTel - Referenciák - Lumenet
ArenimTel - Referenciák - Implant-Center
ArenimTel - Referenciák - Hold Alapkezelő
ArenimTel - Referenciák - HÁDA
ArenimTel - Referenciák - Grantis
ArenimTel - Referenciák - Fotológus
ArenimTel - Referenciák - EuroDent
ArenimTel - Referenciák - Alinda.hu
ArenimTel - Referenciák - 4ig
ArenimTel - Referenciák - Xapt
ArenimTel - Referenciák - Tresorit
ArenimTel - Referenciák - Speedshop
ArenimTel - Referenciák - ShopRenter
ArenimTel - Referenciák - Raiker
ArenimTel - Referenciák - Netrisk
ArenimTel - Referenciák - Libri-Bookline
ArenimTel - Referenciák - Helia-D
ArenimTel - Referenciák - Dumaszínház
ArenimTel - Referenciák - Dressa
ArenimTel - Referenciák - Dr. Orto
ArenimTel - Referenciák - Benu
ArenimTel - Referenciák - Bauhaus
ArenimTel - Referenciák - Barion
ArenimTel - Referenciák - PlayersRoom
ArenimTel - Referenciák - Electrolux
ArenimTel - Referenciák - Mini CRM

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