ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor.
During calls, scripts help your call center agents carry out conversations with customers in a more controlled manner by displaying pre-written questions and possible answers on the screen.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Benefits of using call center scripts
The use of scripts can benefit your call center in the following scenarios:
- order management (support for cross-selling and upselling)
- error reports and error management
- customer complaints
- quality assurance
- mass outbound sales and/or marketing campaigns
- risk assessment in healthcare
- targeted surveys
