by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a plugin for websites that allows you to launch new online digital channels (audio and video) for your customers, or provide technical support to your website’s visitors using screensharing technology. By integrating the...
by Papp Hajnalka | Nov 24, 2020
Once they are finished talking with the customer, your call center agents might need to do administrative work before taking or making the next call. This is exactly what ArenimTel’s after-call work feature is for. To indicate whether they are ready to take calls,...
by Papp Hajnalka | Nov 24, 2020
In ArenimTel’s system, the word “agent” refers to end users who take or make large numbers of calls dedicated to a certain business area or department (e.g. complaints, orders, technical support, etc.). ArenimTel provides specialized “agent extensions” to call center...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a customer satisfaction measurement feature that allows your customers to rate calls and the performance of customer service agents. How It Works When the conversation is finished, the agent redirects the customer to a...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides the option for multiple agents to share the same physical device – e.g. in different shifts – using their own extensions. To use this feature, multiple extensions can be logged into a single handset (in order to...
