by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software allows your colleagues to work from home. The IP telephone handsets we provide and the Softphone desktop computer application we develop in-house all support remote work, given a properly managed network. Team leaders also need...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s voice menu feature allows you to build custom voice menus. IVRs are commonly used for customer segmentation (e.g. press 1 for billing, press 2 for technical support, etc.). The IVR supports complex multi-layered menus (tree structure with sub-menus)....
by Papp Hajnalka | Nov 24, 2020
Your customer service / inbound call center needs to have all the necessary features to handle inbound calls efficiently. Automated voice announcements, opening hours, queue lines, different call routing strategies, reports, etc. – get it all from ArenimTel in one...
by Papp Hajnalka | Nov 24, 2020
One of the most important factors determining the success of your call center is choosing the right ringing strategy. Then, as you go along, you might also realize the need to switch to a different strategy. Whatever your preference, ArenimTel has you covered and...
by Papp Hajnalka | Nov 24, 2020
Using ArenimTel’s PC application, agents can set the result code (a.k.a. status or termination code) for each call on their computer computer following the call. The result codes available to the call center agent are pre-defined by the call center team leader and can...
