by Papp Hajnalka | Nov 24, 2020
The most important factor in a well-functioning customer service or outbound call center is the person – the call center agent who makes or takes calls. For agents to be able to do their work well and have a quality work experience, an adequate system needs to be...
by Papp Hajnalka | Nov 3, 2020
It’s hard to judge your team’s performance and our system’s efficiency if you’re not using the proper indicators. A key goal when developing ArenimTel’s web portal was to display the available data in a form that provides top-level decisionmakers a meaningful overview...
by Papp Hajnalka | Nov 3, 2020
Your business may require that you have real-time information about the performance of your PBX, call center, or agents. Our Dashboard solution allows you to put all these data on a single screen and display it on a smart TV. ArenimTel’s Dashboard can be accessed...
by Papp Hajnalka | Nov 3, 2020
ArenimTel provides a host of supervisory functions that help you track and monitor the performance of your customer service and/or call center. Supervisor users can access all functions essential to their role through the ArenimTel web portal, including: system and...
by Papp Hajnalka | Nov 3, 2020
Setting up call queues is the foundation of every call center. ArenimTel allows you to organize inbound calls to a phone number or extension into queues based on your business logic and distribute them among your colleagues as desired. With ArenimTel’s queuing...
