by Papp Hajnalka | Jan 14, 2021
Having access to real-time data allows you to efficiently oversee your customer service operations and staff performance and make immediate changes to the system if necessary. ArenimTel offers multiple options to monitor events in real time. The Dashboard service...
by Papp Hajnalka | Jan 14, 2021
ArenimTel’s call center service allows your extensions to make in-house calls to each other. This greatly facilitates your company’s internal communication, especially in case your employees work from multiple locations instead of one central office. Such calls are...
by Papp Hajnalka | Dec 20, 2020
ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor. During calls, scripts help your call center agents carry out...
by Papp Hajnalka | Dec 20, 2020
Call back your customers with a single click on the web portal or in your CRM system. Thanks to integration with ArenimTel’s call center software, a single click on your customer’s number will initiate the call on your handset or in your ArenimTel Softphone client....
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a customer satisfaction measurement feature that allows your customers to rate calls and the performance of customer service agents. How It Works When the conversation is finished, the agent redirects the customer to a...
