by Papp Hajnalka | Jul 5, 2021
The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...
by Papp Hajnalka | Jan 22, 2021
ArenimTel Softphone is an application for your PC that lets you make phone calls without needing a costly physical device. The application can be installed and managed remotely on your team’s computers. Softphone lets you make and take phone calls, all through an...
by Papp Hajnalka | Jan 14, 2021
The screen pop feature of ArenimTel’s call center software helps agents save time by automatically identifying callers and retrieving their data. If CRM integration is available, the screen pop feature can display the following information on the agent’s screen...
by Papp Hajnalka | Dec 20, 2020
Call back your customers with a single click on the web portal or in your CRM system. Thanks to integration with ArenimTel’s call center software, a single click on your customer’s number will initiate the call on your handset or in your ArenimTel Softphone client....
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a customer satisfaction measurement feature that allows your customers to rate calls and the performance of customer service agents. How It Works When the conversation is finished, the agent redirects the customer to a...
